Refund policy
Last updated: September 1, 2026
At nolvixastore, we want you to be satisfied with your purchase.
Eligible products may be returned within 30 days of delivery, subject to the conditions below.
RETURN WINDOW
You may request a return within 30 days of delivery.
To qualify for a return:
The item must be new.
The item must be unused and unworn.
The item must be in its original condition.
Original packaging, accessories, manuals, and included items should be returned with the product where applicable.
Proof of purchase or your order number may be required.
Returns are accepted for both defective and non-defective products.
To start a return, contact us at:
nolvixastore@gmail.com
Please contact us before mailing a return so we can provide the appropriate return instructions.
RETURN METHOD
Eligible returns must be sent by mail.
Return instructions and the applicable return address will be provided after you contact us.
RETURN SHIPPING
Customers are responsible for the cost of returning products by mail unless otherwise required by applicable law.
Please use appropriate packaging to protect the item during return transit.
We recommend keeping your return shipping receipt and tracking information until your return has been completed.
RESTOCKING FEES
nolvixastore does not charge a restocking fee for eligible returns.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your item arrives damaged, defective, incorrect, or materially different from its product listing, contact us at:
nolvixastore@gmail.com
Please include:
Your order number
A description of the issue
Clear photographs where appropriate
We will review the issue and provide the appropriate return, exchange, or refund instructions.
EXCHANGES
We accept exchanges for eligible products.
If you would like to exchange an item, contact us within 30 days of delivery.
The item must meet the same return eligibility requirements described in this policy.
Exchange availability may depend on product availability.
Customers are responsible for return shipping associated with an exchange unless otherwise required by applicable law.
REFUNDS
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are processed within 10 days after the returned item has been received and approved.
Your bank, credit card issuer, or payment provider may require additional time for the refund to appear in your account.
NON-RETURNABLE ITEMS
Items that are used, worn, damaged after delivery, or returned outside the 30-day return window may not qualify for a return.
Certain products may also be non-returnable for health, hygiene, safety, personalization, or legal reasons where clearly disclosed before purchase.
This does not limit any rights available under applicable law.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
If the order has not yet shipped, we will make reasonable efforts to cancel it.
Once an order has shipped, it generally must be handled through the applicable return process.
CONTACT INFORMATION
nolvixastore
5325 S Florida Ave
Lakeland, Florida 33813
United States
Email: nolvixastore@gmail.com
Phone: (863) 614-1090